Free 7 day return policy. You can send us an email and we will get back to you in 2-4 days with a free return label. Refunds are issued upon receiving intended returned items. If items have been altered or damaged in any way by the customer, a refund will not be issued. There are no refunds on items with names on them. Shipping fees are non refundable. Please allow PIQ 3-5 business days to process your return after your items have been received and verified.